Legal
Privacy Policy
Last updated: 9 August 2026
Levio Studio (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website at leviostudio.co.za, use Levio Studio desktop software, or contact us for support or sales.
1. Information we collect
We only collect information that is necessary to provide our service and respond to your enquiries.
- Contact details: name, email address, phone number, company name and message content when you fill in the contact or checkout forms.
- Account and billing data: payment information processed by our payment provider, and the licence keys issued to you.
- Usage data: pages visited, time spent on site, referrer URL, and device/browser information collected via privacy focused analytics. This is aggregated and not used to identify individuals.
- Software usage data: Levio Studio is a desktop application. We do not collect video files or production data from your machine unless you explicitly choose to share them with us for support purposes.
2. How we use your information
- To respond to your sales, support, or partnership enquiries.
- To process licence purchases and deliver product keys.
- To improve our website, software, and customer experience.
- To comply with legal obligations and protect our rights.
We do not sell your personal information. We do not use your data for automated profiling or targeted advertising.
3. Lawful basis for processing (South Africa)
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Our lawful bases include: consent, performance of a contract, legitimate interest, and legal obligation.
4. Data sharing and third parties
We share limited data only with trusted service providers necessary to operate our business:
- Payment processing: Paystack processes payment transactions. We do not store your full card details.
- Email delivery: Resend is used to send licence keys and order confirmations.
- Hosting and analytics: secure cloud infrastructure and analytics providers bound by confidentiality obligations.
All third-party providers are selected for their security practices and are only given the minimum data required to perform their service.
5. Data security
We implement reasonable technical and organisational measures to protect your personal information, including encryption in transit, access controls, and secure hosting environments. Licence keys are stored in a database with strict access controls and are never exposed in the frontend of the website.
6. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and billing records are retained for accounting and tax compliance purposes.
7. Your rights
Under POPIA, you have the right to access, correct, delete, or object to the processing of your personal information. To exercise these rights, contact us at the email address below.
8. Cookies and tracking
Our website uses only essential and analytics cookies. You can disable analytics tracking through your browser settings. We do not use cookies for advertising or cross-site tracking.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date noted at the top.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at: